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| How exactly credit card transaction is done on
sahyadribooks.com web site? |
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You purchase a book of say Rs. 750/- and pay the amount by entering your credit
card number, then it is forwarded to the gateway and authorized in real time, it
means that the amount of Rs. 750/- is blocked from your credit card limit for a
period of 13 days. For e.g. If your credit card has a credit limit of Rs.
40,000/-, Rs. 750/- will be blocked for sahyadribooks.org transaction for a
period of 13 days from the time of the transaction from web site. After doing
the transaction from the web site, you will have a credit card limit of Rs.
39,250/- left. Rs. 750 that is blocked for 13 days will not be reflected in your
credit card statement until and unless we (i.e. sahyadribooks.org) capture the
order from payment gateway.
Therefore it is sure that we will ship/courier the order within 12 days
and capture the order. After we capture the order, the debit of Rs. 750/- be
reflected in your credit card statement
If we do not ship you the book and capture the said amount within 12
days, the transaction automatically evaporates from the payment gateway system
on the 13th day and the credit card limit of Rs. 40,000/- is restored to your
credit card. We cannot block the amount of your card forever.
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| What is the sequence of events that occur after an
order is placed? |
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After a you place an order, we immediately send an order confirmation to your
E-mail address. This can also be used as an invoice or receipt, if you choose to
print the E-mail message.
Payment gateway system processes the orders in real time. Occasionally,
an order may take longer than four to six hours to process, depending on the
credit card issuing bank's computer systems, and whether the issuing bank
requests special authorization procedures. Sometimes payment gateway may also
require you to undergo manual authorization for which you will be asked to fax a
Xerox copy of your credit card or your statement or other identification
information on payment gateway’s Fax numbers. (Manual authorization is very rare
case for normal transactions)
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| Do I receive a message confirming that an order was
shipped? |
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We send a message when the order is shipped; however, we also include an
estimate of the date, when the order will arrive to you.
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